Account and data deletion
This page explains how to delete your WonderLive account and/or some of your personal data, in line with the GDPR and Google Play requirements.
Last updated: June 2026
Deleting your entire account
From the app
- Open the WonderLive app
- Go to Profile → Settings → Account
- Select "Delete my account"
- Confirm the request
Without access to the app
If you no longer have access to the app (lost phone, app uninstalled, forgotten password, etc.), send an email to:
including:
- The subject: "Account deletion"
- The email address linked to your account
- An explicit confirmation: "I request the permanent deletion of my WonderLive account and all associated data."
Our team will process your request within 7 business days.
Data that is deleted
- Your profile (avatar, bio, username, date of birth)
- Your posts (photos, videos, captions)
- Your private messages and conversations
- Your follows and followers
- Your comments, reactions (likes) and reviews
- Your preferences and settings (notifications, language, etc.)
- Your parent-child links (if a parent or child account)
- Your registered devices and active sessions
Timeframe
| Step | Timeframe |
|---|---|
| Request received | Immediate |
| Account made inaccessible | Immediate |
| Withdrawal period | 30 days during which you can cancel by logging back in |
| Permanent erasure | 30 days after the request |
Data kept beyond 30 days
Some data may be kept longer to meet our legal obligations:
- Security and login logs : 12 months (fraud prevention)
- Accounting and billing data : 10 years (Swiss Code of Obligations, art. 958f)
- Data required for ongoing legal proceedings : until the dispute is resolved
- Moderation reports : 5 years (protection of other users)
This data is anonymised as soon as possible and stored securely and in a compartmentalised way.
Partial deletion of your data
You can delete some data without deleting your entire account.
Individual deletion from the app
| Data | How |
|---|---|
| A post | Profile → tap the post → menu (⋮) → Delete |
| A message | Open the conversation → hold the message → Delete |
| A review | Profile → Reviews → menu (⋮) → Delete |
| A comment | Tap the comment → Delete |
| A follow | Tap the profile → Unfollow |
| A device | Profile → Settings → My devices → Log out |
Targeted deletion of a whole category
If you want to delete an entire category of data (all your messages, all your likes, your search history, etc.) without deleting your account, send an email to:
including:
- The subject: "Partial data deletion"
- The email address linked to your account
- The categories to delete (e.g. "I request the deletion of all my video posts and my message history.")
Our team will process your request within 7 business days and will send you a confirmation by email.
Your other GDPR rights
Beyond deletion, you also have the following rights:
- + Right of access : receive a copy of all your data
- + Right to rectification : correct inaccurate data
- + Right to portability : receive your data in a readable, transferable format
- + Right to object : refuse certain processing of your data
- + Right to withdraw consent : at any time, for processing based on your consent
To exercise these rights, contact our Data Protection Officer (DPO):
privacy@wonderlive.ioContact
For any question regarding your personal data:
Email : privacy@wonderlive.io
DPO : dpo@wonderlive.io
WonderLive Sàrl
Route de Lausanne 31, 1052 Le Mont-sur-Lausanne, Switzerland
You can also lodge a complaint with your data protection authority: the Swiss Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, or the competent authority in your country (e.g. the CNIL in France).