Privacy Policy

Preamble

WonderLive Sàrl ("WonderLive", "we", "our") operates a mobile social application and the wonderlive.io website. This policy explains how we collect, use, retain, share and protect the personal data related to our services.

It applies to the WonderLive website, the WonderLive mobile app, user accounts, profiles, published content, comments, text private messages, safety features, minor/parent journeys and support.

WonderLive is in its first progressive opening phase. Some advanced features may be prepared or tested progressively, but they are only treated in this policy as active when they are effectively available in the app or clearly indicated as active on a dedicated official WonderLive page.

This policy should be read together with the Parents, Child Safety, Content Policy, Account Deletion, Cookies and applicable Terms pages. It does not present VIBES, tips, wallet, payments, creator revenue, live, subscriptions, marketplace or advertising as active until those functions are effectively open.

1

Data controller

WonderLive Sàrl

Rue du Centre 136, 1025 St-Sulpice VD, Switzerland
Privacy contact: privacy@wonderlive.io
Support: support@wonderlive.io

2

Data we collect

The data collected depends on your actual use of WonderLive.

Account and identity

Email address, login credentials, username, display name, profile picture, bio, links, date of birth, country of residence and account settings.

Content and interactions

Photos, videos, text, comments, subscriptions, followers, reactions, badges, XP and text private messages when you use these features or when a limited safety review is necessary after a report.

Safety and support

Reports, blocks, support requests, the context needed to review a suspected abuse, restrictions, moderation decisions and elements related to the protection of minors or the prevention of prohibited content.

Technical data

IP address, device type, operating system, app version, technical logs, essential cookies and data useful for service stability.

3

Creator-related data

When you use WonderLive as a creator, certain additional data may be processed to manage your profile, your content and your interactions with the community.

Creator profile information, bio, public links and published content.
Interactions with members: comments, replies, subscriptions, text private messages and any reports.
Data from participation in cohorts or test programs, for example Mission 300, when you apply or are invited to take part.
Quality and safety data necessary for moderation, support and community protection.

This section does not mean that creator revenue, payouts, KYC/AML, tips, VIBES, wallet or payments are active in the first public/store build.

4

Data related to minors and parents

WonderLive pays particular attention to minors. The minimum sign-up age depends on the country of residence and applicable local law. We process certain data in order to verify age, apply the appropriate safeguards, manage parental supervision where required and handle safety-related reports.

Minors

Date of birth, country of residence, minor/adult status, applicable safeguards, reports, blocks, safety alerts and support requests related to account protection.

Parents or guardians

Data needed for linking, parental consent, supervision, parental requests, restrictions or deletion of the minor account when the journey requires it.

Minor accounts must be framed by the journey provided in the app: age declaration, parental validation or linking where required, minor safeguards, reporting, blocking and parental requests. If a child is in immediate danger, emergency services or competent authorities must be contacted without delay.

5

Mobile permissions

WonderLive only requests the permissions needed at the right moment, depending on the action you perform.

Camera

To take a photo or video to publish or add to your profile.

Microphone

Only when you record a video with sound.

Photos / media

To select images or videos from your device.

Notifications

To inform you of activity related to your account, your interactions and safety.

What the first build does not request as active permissions or collection

No contact import.
No precise system location.
No IDFA/ATT advertising tracking.
No VIBES, tips, wallet, payment, in-app purchase, withdrawal or creator revenue presented as active in the first public/store build.
No live active in the first public/store build.

6

Purposes and legal bases

We process your data only for specified and proportionate purposes.

Provide the service

Create and manage your account, log you in, display your profile, post, comment and exchange via private messages. Basis: performance of the contract.

Safety and moderation

Handle reports, enable blocking, prevent abuse, review reported content or messages and enforce the rules. Bases: legitimate interest, contract, legal obligation where applicable.

Minors and parents

Verify age, manage parental consent, link a minor account, apply minor safeguards and handle parental requests. Bases: contract, parental consent where required, legal obligations and the best interests of the minor.

Support and deletion

Respond to requests, resolve issues and handle account deletion or rights requests. Bases: contract, legal obligation, legitimate interest.

7

Recipients and processors

Your data may only be accessible to the people and providers who need it to operate, secure or improve WonderLive.

Categories of recipients

Authorised internal teams: support, technical, safety, moderation and administration.
Hosting and infrastructure, notably DigitalOcean in Europe.
Email, support, notification and audience-measurement services where necessary.
Professional advisors, authorities or jurisdictions where the law requires it.

We do not sell your personal data.

8

International transfers

When data is transferred outside Switzerland, the European Union or the European Economic Area, we apply the appropriate safeguards: a country recognised as adequate, standard contractual clauses, additional measures or another applicable legal mechanism.

9

Retention periods

We retain data for as long as necessary for the purposes described, then delete or anonymise it when its retention is no longer necessary.

Account

For the lifetime of the account, then according to the periods needed for safety, legal obligations and dispute management.

Reports and safety

Kept for the time needed for processing, abuse prevention, safety and legal obligations.

Cookies and analytics

According to your consent choices and the durations configured in our measurement tools.

Support

For the time needed to handle your request, prevent abuse and document the response provided.

10

Account deletion

You can request the deletion of your account from the WonderLive app or via our dedicated page.

Dedicated page: Account deletion
Support: support@wonderlive.io

A 30-day grace period may apply after the request is confirmed. Some content may be deleted, anonymised or emptied in order to preserve the consistency of exchanges with other users, prevent abuse, document a serious report or comply with our legal obligations. For minor accounts, a parental request may also be handled via the dedicated contacts.

11

Cookies and audience measurement

We use essential cookies necessary for the site to function. Non-essential cookies or audience-measurement technologies are used according to your consent choices.

Real cookie banner

The site's cookie banner lets you accept or refuse non-essential cookies. The choice is saved in a WonderLive consent cookie to avoid asking for the same choice on every visit.

Matomo audience measurement

We may use Matomo to understand how the site is used and improve the experience. When consent is required, Matomo is only loaded after acceptance from the cookie banner or when an accepted consent is already present. Refusal prevents Matomo from loading for non-essential measurement.

This audience measurement is not IDFA/ATT advertising tracking and does not mean WonderLive uses targeted advertising or advertising profiling in the first public/store build. You can also delete cookies from your browser settings.

12

Marketing and communications

We may send you communications related to your account, safety or the service. Non-essential marketing or informational communications are sent only where applicable law or your consent allows it.

Messages related to the account, safety, support or important service changes.
Information about test programs, waitlists or cohorts when you sign up for them.
Marketing communications only under the conditions permitted by law and with the ability to unsubscribe where applicable.

13

Your rights

Depending on applicable laws, you can request access, rectification, erasure, restriction, objection to processing, portability of your data and the withdrawal of your consent where processing is based on it.

To exercise your rights

Write to: privacy@wonderlive.io
We may ask you for additional information to verify your identity and protect your account.

14

Rights by country or jurisdiction

Depending on your country of residence, you may benefit from additional data-protection rights or guarantees.

Switzerland

You may contact the Federal Data Protection and Information Commissioner (FDPIC) where applicable.

European Union

You may contact the competent data-protection authority in your country of residence.

15

Data security

We implement appropriate technical and organisational measures: encryption of exchanges where applicable, limitation of internal access, role-based controls, abuse monitoring, support procedures and reasonable security measures suited to the stage of the service.

No platform can guarantee absolute security. Our goal is to reduce risks, detect abuse, handle reports and continuously improve our protections.

16

Official contacts

To speed up processing, use the contact matching your request. Some requests may be routed internally to the relevant team when necessary.

Publisher address

WonderLive Sàrl
Rue du Centre 136, 1025 St-Sulpice VD, Switzerland

17

Updates

We may update this policy to reflect changes in the product, regulation, our providers or our practices. In the event of a significant change, we will inform you by an appropriate means.

Effective date: June 2026

Version 2.3